Tastefully.ai — Terms of Use

Last updated: August 13, 2025

These Terms of Use (the “Terms”) are a binding agreement between you and Tastefully.ai (“Tastefully,” “we,” “us,” or “our”). They govern your access to and use of our websites, apps, browser-based agents, and related services (collectively, the “Service”). By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Summary for busy readers (not legally binding): You keep ownership of your inputs and outputs; we own the Service. We route your prompts to third‑party AI providers to generate results. We do not use your content to train our models or third‑party models without your explicit opt‑in. By default we do not persist your content except as needed to provide the Service; you can choose to save items like workflows or templates. Do not submit sensitive personal data. Use the outputs with judgment; AI can be wrong. If you connect third‑party tools (Google, Atlassian, Linear, HubSpot, Notion, Asana, Microsoft), their terms apply. These Terms include limits on liability and, for most U.S. users, binding arbitration with a class‑action waiver and a 30‑day opt‑out.

1. Who may use the Service

You must be at least 18 years old (or the age of majority in your place of residence if higher) and have the authority to agree to these Terms. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization; “you” and “your” will refer to that organization.

2. Account registration and security

You may need an account to use some features. Provide accurate information, keep your credentials confidential, and promptly notify us of any unauthorized use. You are responsible for all activities under your account.

3. What the Service does

Tastefully.ai is an AI‑powered workflow platform for product work. You can:

• Ingest context (for example: meeting notes, documents, tickets) and prompt AI to produce drafts, insights, plans, and tickets.

• Connect third‑party tools (for example: Google Drive, Google Calendar, Gmail, Microsoft Outlook and Teams, Atlassian Jira and Confluence, Linear, HubSpot, Notion, Asana) to read or write content on your behalf.

• Create and run automation templates and workflows.

We may add, change, or remove features at any time. If we make material changes, we will provide reasonable notice (for example, in‑app or by email).

4. Third‑party services and integrations

The Service may enable you to access or connect to third‑party products and services (collectively, “Third‑Party Services”), including but not limited to Google, Microsoft, Atlassian, Linear, HubSpot, Notion, and Asana. Third‑Party Services are provided by others, not by Tastefully. Your use of Third‑Party Services is governed by their terms and privacy policies, not ours. We are not responsible for Third‑Party Services and do not warrant or support them. We may enable, disable, or modify integrations at any time.

5. AI providers and model routing

To generate results, the Service may route your prompts, inputs, and context to large language model providers (collectively, “AI Providers”), such as OpenAI, Google (Gemini), and xAI (Grok). We may switch models or providers to improve quality, cost, safety, or latency.

• Pass‑through terms. You must comply with each AI Provider’s acceptable use policies and content rules. We may suspend or terminate your access for violations.

• Provider output and filters. AI Providers may block, modify, or filter content per their policies. We are not responsible for provider decisions or limitations.

• Training use. Tastefully does not use your prompts, inputs, or outputs to train our models or third‑party models without your explicit opt‑in. Some AI Providers allow you to disable training on your content; where we can, we will request that setting on your behalf.

6. Privacy, data handling, and security

Please read our Privacy Policy for details on how we handle personal data. This section summarizes key operational practices for the Service.

6.1 Customer Content

“Customer Content” means data, text, files, documents, recordings, meeting transcripts, events, tickets, metadata, prompts, and any other material you or your users submit to or through the Service, including outputs that the Service returns to you.

6.2 Storage model

By default, we aim to minimize storage of Customer Content. We process your prompts and context to generate outputs and then retain only what is necessary to provide the Service (for example, minimal logs for security, fraud, and abuse detection). If you choose to save items such as workflows, templates, or documents, we will store those at your direction. You can request deletion of stored items at any time, subject to legal obligations and permitted retention for security and audit.

6.3 Sub‑processors

We use trusted sub‑processors to run the Service, including cloud infrastructure providers and AI Providers. We maintain a current list of sub‑processors and will update it as needed. By using the Service, you authorize our use of sub‑processors.

6.4 Data residency and transfers

We operate globally. Where required, we use appropriate safeguards for cross‑border transfers (for example, standard contractual clauses) and will enter into a data processing agreement with business customers when applicable.

6.5 Security

We use reasonable and appropriate technical and organizational measures to protect Customer Content, including encryption in transit, access controls, and monitoring. No system is perfectly secure; you are responsible for securing your accounts, devices, and connected Third‑Party Services.

6.6 On‑device and private processing (future capability)

As we adopt on‑device or hybrid local processing (for example, Apple’s Hybrid Private LLM approach), certain computation may occur on your device. When processing is performed locally, your data may not leave your device for those specific operations. Details will be described in product documentation as these capabilities roll out.

7. Prohibited data

Do not submit or connect the Service to process any of the following unless we agree in writing:

• Government‑issued identification numbers, precise financial account numbers, or complete payment card numbers

• Protected health information as defined by health privacy laws

• Biometric identifiers or templates

• Information about children under 16

• Special categories of personal data (for example, racial or ethnic origin, political opinions, religious beliefs, trade‑union membership, genetic data, or sex life) except where explicitly permitted and legally compliant

• Any data you are not legally authorized to process or share

8. Acceptable use

You will not, and will not permit others to:

• Violate laws or others’ rights, including privacy, intellectual property, or contractual rights

• Attempt to extract model parameters, circumvent safety systems, or build competing models using the Service or outputs

• Transmit malware, spam, or harmful code; interfere with or disrupt the Service

• Misrepresent outputs as human‑created where disclosure is legally required; use outputs for deceptive or high‑risk decisions without human review

• Probe, scan, or test the vulnerability of the Service without written permission

We may suspend or terminate accounts for violations.

9. Inputs, outputs, and IP

• Your inputs. As between you and Tastefully, you own your prompts and other inputs. You grant us a worldwide, non‑exclusive, royalty‑free license to host, process, and display your inputs as needed to provide and maintain the Service, to ensure safety and integrity, to comply with law, and as you direct (for example, saving workflows/templates).

• AI‑generated outputs. Subject to these Terms and applicable law, we assign to you our rights, if any, in the outputs generated for you, on a non‑exclusive basis. Outputs may be similar or identical for different users. You are responsible for evaluating outputs and for their use, publication, and distribution.

• Our IP. We and our licensors own the Service, including software, models, systems, designs, and trademarks. Except for your limited right to use the Service during your subscription, no rights are granted. Do not copy, modify, distribute, reverse engineer, or create derivative works of the Service.

• Feedback. If you provide feedback or suggestions, you grant us a perpetual, irrevocable, royalty‑free license to use them without restriction or compensation.

10. Beta, previews, and experimental features

We may label features as alpha, beta, preview, or experimental. These may be incomplete, change at any time, or be withdrawn. They are provided “as is” without warranties and may be subject to additional terms.

11. Plans, fees, trials, and billing

Some features require a paid plan. Prices, quotas, tokens, and overage fees are described at checkout or in your order. Trials convert to paid plans unless you cancel before the trial ends. You authorize us and our payment processor (for example, Stripe) to charge your payment method for subscription fees, taxes, and overages. All fees are non‑refundable except as required by law or expressly stated otherwise. We may change prices on renewal with prior notice. You can cancel at any time, and your access will continue until the end of the current billing period.

12. Enterprise terms; data processing agreements

If you purchase an enterprise plan or sign an order form, the order form may incorporate these Terms along with any data processing addendum, service levels, or additional terms agreed in writing. In the event of conflict, the order form and its addenda will control.

13. Disclaimers

The Service and all outputs are provided “as is” and “as available.” We and our suppliers and AI Providers disclaim all warranties, whether express, implied, or statutory, including warranties of accuracy, non‑infringement, merchantability, and fitness for a particular purpose. AI systems can produce incorrect, incomplete, offensive, or biased content. You are responsible for verifying outputs and using appropriate human oversight, especially for decisions that involve legal, medical, financial, safety, or other high‑risk matters.

14. Limitation of liability

To the maximum extent permitted by law, in no event will Tastefully, its affiliates, suppliers, or AI Providers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenues, goodwill, data, or use, even if advised of the possibility. Our total liability for all claims in any 12‑month period will not exceed the amount you paid to us for the Service in that period, or one hundred U.S. dollars (US$100) if you did not pay any fees.

Some jurisdictions do not allow certain limitations or exclusions; if applicable law limits these terms, they will apply to you only to the extent permitted.

15. Indemnity

You will defend, indemnify, and hold harmless Tastefully and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your Customer Content, or your violation of these Terms or applicable law.

16. Suspension and termination

We may suspend or terminate your access immediately if you breach these Terms, risk harm to the Service, or present security or legal risks. You may stop using the Service at any time. Upon termination, your right to use the Service ends, but Sections 4–9 and 11–22 will survive. We will delete or de‑identify stored Customer Content per our data retention practices and any applicable data processing addendum.

17. Changes to the Terms

We may update these Terms from time to time. If changes are material, we will provide reasonable notice. The updated Terms will be effective on the stated effective date. Your continued use after the effective date constitutes acceptance.

18. Export and sanctions

You may not use the Service if you are, or are owned or controlled by, a person or entity subject to sanctions or if your use would cause us to violate export control or sanctions laws. You agree to comply with all such laws.

19. Governing law; dispute resolution

These Terms are governed by the laws of the State of California, without regard to conflicts of laws rules, except that consumers in the European Union may enjoy mandatory protections under their local law.

19.1 Arbitration and class‑action waiver (U.S. users)

Except for small claims or injunctive relief, any dispute will be resolved by binding arbitration administered by JAMS under its rules. The arbitration will take place in San Francisco, California, or by video at your election. You and we waive any right to a jury trial and to participate in a class action. You may opt out of arbitration within 30 days of first acceptance of these Terms by emailing legal@tastefully.ai with your opt‑out notice. This Section does not apply to users in the European Union.

20. Notices

We may provide notices by email, in‑app messages, or posting on our site. You consent to electronic communications. Legal notices to us must be sent to legal@tastefully.ai.

21. Miscellaneous

These Terms are the entire agreement between you and Tastefully regarding the Service and supersede prior agreements. If any provision is held unenforceable, the remaining provisions will remain in effect. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. No waiver is effective unless in writing. There are no third‑party beneficiaries.

22. Definitions

• Customer Content: Your inputs, context, files, data, and the outputs the Service returns to you.

• Third‑Party Services: Products and services provided by others that integrate with the Service, including Google, Microsoft, Atlassian, Linear, HubSpot, Notion, and Asana.

• AI Providers: Large language model and related AI providers we use to generate outputs, including OpenAI, Google (Gemini), and xAI (Grok).

Attachments and references

• Privacy Policy: [link]

• Data Processing Addendum (for business customers): [link]

• Sub‑processor list: [link]

• Acceptable Use Policy (if published separately): [link]

Configuration options for your legal team (non‑binding guidance)

• Training opt‑in/opt‑out: Confirm default is “no training without explicit opt‑in.”

• Retention: Confirm default ephemeral processing; specify log retention period (for example, 30–90 days) and what metadata is kept.

• Prohibited data: Align with your risk tolerance and any sector you target; expand if needed.

• Arbitration: Confirm provider (JAMS/AAA), fees, and venue; consider consumer carve‑outs.

• Jurisdiction: If you incorporate outside the U.S. or sell primarily in the EU, adjust governing law and venue. Add EU representative if required.

• On‑device processing: Add product‑specific details when launching hybrid local models.